medical device field service software

Field Service Management Software for the Medical Device and Healthcare Equipment Industry

Field technicians servicing critical medical equipment need to be equipped with information to act urgently to scheduled work orders while adhering to regulatory and compliance requirements. Our field service management software, FieldEquip, provides manufacturers and service providers of medical equipment ways to streamline workflows and deliver superior service. FieldEquip is a complete-solution software platform that can gather data from assets directly using IoT technology and manage field workforce activity providing management a complete view of their field operation’s performance. Our customizable inspection templates enable service organizations in the medical industry to perform required procedures consistently without missing a step.

Key Features

Inventory Field Service Solution

Field Inventory Management

Ensure that field technicians carry the required spare parts and the appropriate quantities to ensure first-time-fixes and minimize equipment downtime. FieldEquip provides full visibility of all field parts stocking locations including main warehouses. Our inventory management feature provides them visibility of other nearby technician’s inventory as an alternative option to better serve customers.

Scheduling and dispatch

Scheduling & Dispatch

With a web-based user interface and integration of GPS, FieldEquip allows operators to schedule and dispatch work-assignments quickly. The advanced search capabilities allow them and management to assign work orders to technicians with the appropriate skills or based on other required criteria such as proximity and availability.

Asset Management Tool for Technician

Install Base Management

Give your technicians access to asset history, equipment manuals, inspection checklists, training video, and any necessary information required to minimize equipment downtime and sustain peak operating performance.

Proposal and Work Order Management

Quoting/Proposal Management

Provide price quotes to customers by using FieldEquip to estimate labor, material/parts, travel, and other associated expenses. Easily convert job quotes to work orders and manage activity to prevent job cost overrun.

Edit Smart Contract with FieldEquip

Smart Contracts

FieldEquip organizes service contracts digitally providing quick access. Helps field service organizations facilitate contractual deliverables such as customer entitlements, SLA’s, and pricing. The FieldEquip smart contracts feature removes a considerable amount of administrative duties from field workforces and significantly helps improve invoicing accuracy.

IoT Monitoring

Equipment Inspection and Task Checklist

Improve inspections quality, accuracy, and consistency by adhering to predefined procedural standards. Easily configure and customize inspections and tasks checklists by using our drag-and-drop checklist builder to ensure that every required procedure is completed consistently.

field service management software

Mobile Field Service Management

Manage your field operations with our FieldEquip mobile app on your device of choice. Your field technicians are immediately notified of assigned work orders and field tickets. They can easily record work activity, view inventory stock, order parts, capture customers’ digital signatures for approval, and many other functions.

Workflow Automation Software

Customized Workflow and Notifications

Our cloud-based software platform allows you to optimize work flows and improve communications cross-functionally. FieldEquip’s web portal and mobile app functionality seamlessly keeps everyone informed of field activities enabling effective communication that promotes collaboration and builds customer confidence.

FAQ's

Ask us about FieldEquip’s Medical Equipment & Healthcare

With FieldEquip, field technicians can get access to predefined procedural checklists and documentation relative to regulatory and compliance requirements. Information is accessible by established levels of authorization. Technicians are provided with all the necessary information that is relevant to the maintenance of the equipment.

FieldEquip allows you to easily create custom inspection checklists for medical equipment using a drag-and-drop builder. You can upload images and diagrams of medical equipment/devices and assign inspection points that field technicians are required to inspect, calibrate, and record results.

FieldEquip helps identify process barriers and streamline workflows to ensure efficient responsiveness. FieldEquip also provides proactive measures by analyzing equipment history and pre-scheduling work orders based on required routine inspections and through direct asset connectivity using IoT technology.

FieldEquip could be integrated with different CRM and ERP software.

Our Clients

jandj
xproma
bol.com
abraj
reBuy
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Contact Us

Would you like to have a free demo or have any questions about FieldEquip?

ADDRESS:
US Corporate Headquarters 1011 S. Hwy. 6, Suite 117 Houston Texas 77077 US
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