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medical device field service software

Field Service Management Software for the Medical Device and Healthcare Equipment Industry

Field technicians servicing critical medical equipment need to be equipped with information to respond to scheduled work orders while adhering to regulatory and compliance requirements. The field service management software, FieldEquip, provides manufacturers and service providers of medical equipment the ways to streamline workflows and deliver superior service. FieldEquip is a complete-solution software platform that can gather data from assets directly using IoT technology and manage field workforce activity providing management a complete view of their field operation’s performance. In addition, the customizable inspection templates enable service organizations in the medical industry to perform required procedures consistently without missing a step.

Key Features

Parts Inventory Management

Field Inventory Management

Ensure that field technicians carry the required spare parts and the appropriate quantities to ensure first-time fixes and minimize equipment downtime. FieldEquip provides complete visibility of all field parts stocking locations, including central warehouses. In addition, the inventory management feature offers them visibility of other nearby technicians’ inventory as an alternative option to better serve customers.

Scheduling and Dispatch FSM Product

Scheduling & Dispatch

With a web-based user interface and GPS integration, FieldEquip allows operators to schedule and dispatch work assignments quickly. In addition, the advanced search capabilities allow them and management to assign work orders to technicians with the appropriate skills or based on other required criteria, such as proximity and availability.

Install Base Management Product Page

Install Base Management

Give technicians access to asset history, equipment manuals, inspection checklists, training videos, and required information to minimize equipment downtime and sustain peak operating performance.

Proposal Management

Quoting/Proposal Management

Provide price quotes to customers using FieldEquip to estimate labor, material/parts, travel, and other associated expenses. Easily convert job quotes to work orders and manage activity to prevent job cost overrun.

Field Service Contract Management Software

Smart Contracts

FieldEquip organizes service contracts digitally, providing quick access, and helps field service organizations facilitate contractual deliverables such as customer entitlements, SLAs, and pricing. In addition, the FieldEquip smart contracts feature removes a considerable number of administrative duties from field workforces and significantly helps improve invoicing accuracy.

Field Service Inspection Checklist Software

Equipment Inspection & Task Checklists

Improve inspections quality, accuracy, and consistency by adhering to predefined procedural standards. Easily configure and customize inspections and tasks checklists using the drag-and-drop checklist builder to ensure that every required procedure is completed consistently.

Mobile Field Service Management

Mobile Field Service Management

Manage field operations with FieldEquip mobile app on the device of choice. Field technicians are immediately notified of assigned work orders and field tickets. In addition, they can easily record work activity, view inventory stock, order parts, capture customers’ digital signatures for approval, and many other functions.

Workflow Management Product Page

Customized Workflow & Notifications

The cloud-based software platform allows you to optimize workflows and improve communications cross-functionally. In addition, FieldEquip’s web portal and mobile app functionality seamlessly keep everyone informed of field activities enabling effective communication that promotes collaboration and builds customer confidence.


Ask us about FieldEquip’s Medical Equipment & Healthcare

With FieldEquip, field technicians can get access to predefined procedural checklists and documentation relative to regulatory and compliance requirements. Information is accessible by established levels of authorization. Technicians are provided with all the necessary information that is relevant to the maintenance of the equipment.

FieldEquip allows you to easily create custom inspection checklists for medical equipment using a drag-and-drop builder. You can upload images and diagrams of medical equipment/devices and assign inspection points that field technicians are required to inspect, calibrate, and record results.

FieldEquip helps identify process barriers and streamline workflows to ensure efficient responsiveness. FieldEquip also provides proactive measures by analyzing equipment history and pre-scheduling work orders based on required routine inspections and through direct asset connectivity using IoT technology.

FieldEquip could be integrated with different CRM and ERP software.

Our Clients

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