FieldEquip facilitates Field Service Providers and OEMs to gain real-time visibility into service operations, attain better decision-making, and enhance customer engagement. Our Field Service Management platform enables digital workflows among Customers, Field Technicians, Service Providers, OEM’s, and Equipment. Built with the technician as a primary user mindset, FieldEquip integrates with any system to seamlessly connect every asset and worker to the back office. Leveraging our advanced technologies, provide outcome-centric services to your clients, and get ahead of your competitors.Request a Demo
Keeping up with the multitude of field service technicians’ requirements can become overwhelming. There is a constant need for collaborative communication to effectively manage multiple technicians geographically dispersed across various customers’ locations. Equip your field workforce with intuitive tools that easily access information and improve first-time fix rates. Have access to information beyond the basic work order debriefing through our mobile app, like as-maintained drawings, manuals, and equipment history. Remain connected with the technician even in the no-network area, leveraging our offline capability.
The quality of the decision to schedule and/or dispatch a technician or a team to the site directly impacts the customer experience. Therefore, enabling the back office is critical for business success and enhanced first-time fix rates. To schedule the right technician at the right time to the right place, FieldEquip designed a pre-defined list of various parameters. Parameters include site vicinity, certifications, training, product, ratings, and technician schedule. The dispatcher can directly choose from the suggested technicians with just one-click, the click that matters. Additionally, send the notifications instantly in case of any last-minute changes.
A critical capability of FSM is to enable technicians to perform a work order debrief on a single platform. Leverage our dynamic, feature-rich platform to manage and monitor work orders from creation to job execution, covering all components of work order briefing. Create any type of work order quickly, utilizing the standard job templates. Integrate these work orders directly with the invoicing and quicken the review and approval process. Add before and after images or supported documents right on the app, eliminating the need to use multiple apps.
With the many moving resources in the field service, it becomes difficult to remain updated, especially with so many spare parts SKUs. With FieldEquip, gain visibility into your spare parts usage, spend, status, and returns across all technicians, site locations, and moving trucks. Never go out of stock by generating the automatic trigger points for order replenishments. Additionally, attain complete transparency in the reverse logistics for faulty vs. write-off parts, and track parts usage against multiple types of transactions.
Successful business’ bread-and-butter mantra is to provide the best customer experience you can. Empower your customers by giving them the portal access to create, manage, and track work orders. Build trust with your customers by eliminating the to-and-fro conversation time. Additionally, leverage the digital resources and connect with the customers’ remote team directly. Take advantage of the virtual helpdesk and provide remote assistance to reduce unnecessary site visits. Bridge the gap using chatbots, live ‘Talk to Us’ chat option, email, or phone.
Having a 360° view of the assets is job critical. It is challenging for field technicians to keep track of or remember the specifications of every client’s equipment. Enabling an asset management tool would not only help technicians perform better but also make technicians the champion to create better customer experiences. Maintain asset data including as-built Bill of Material, maintenance history (repaired and replaced), product configuration, and other job-critical data to enhance the service execution at the clients’ site.
Technology advancements have transformed the way field service managers work. Using real-time data for better decision-making is the call of the hour. Using our ML/AI capabilities, get notified of any critical faults or alarms before the failure occurs. Avoid unnecessary exposure of equipment to external environments. Enhance equipment life by scheduling maintenance at the right machine at the right time and save the machines from additional wear and tear. Proactively generate preventive maintenance schedules in advance and manage the workforce accordingly.
Let FieldEquip monitor your equipment for critical faults by IoT-enabling your field machines. IoT has changed the way companies work. The real-time data can be received and leveraged. However, with all the machines sending so much data, it often causes the information to get siloed. Remove these silos, and connect the legacy and modern machines alike using our manufacturer agnostic IoT edge gateway. Integrate with third-party PLCs, including Allen Bradley, Siemens, and others, and always remain updated on the exact condition of your assets.
Eliminate paperwork by digitizing contracts and make search faster and invoicing rules-driven. Formulate niche contracts or entitlements and commitments. Make your system smart, track your SLAs - general and niche, and receive alerts in case of any revenue leakage. Manage contracts through FieldEquip and ensure that every party – internal, customer, or third-party contractor/subcontractor - involved will stay on-course as per negotiated contract terms. Assign different terms to different contracts and never worry about mixing or deviating from SLAs.
Convert your current paper-based inspection and checklist forms into smart forms within minutes. Create to-do checklists to standardize the maintenance and inspection procedures using easy to use template builder. Assign the task and send the task checklist in one-go. Share the inspection reports from the field directly with the tap of a finger. Our feature integrates well with other features and provides a unique experience and productive workflow operations through a single platform.
It is as important for a company to quickly respond to potential clients as it is to have a USP. Beat the competitors by bringing speed to your proposals and reach to the customers fast. Use our standard built-in templates or customize them according to your business needs and generate proposals for the customers instantly. Design workflows, receive signed approvals digitally and move beyond to create work orders straight from the proposals.
Gather all the necessary data in one place. Turn this data and information into actionable insights by using our advanced data analytics and reporting tool. Measure your KPIs and track your performance metrics with ease to clearly distinguish between work completed and work done. Build customized dashboards, leveraging our many in-built filters. Generate niche or generalized reports for a technician, a site, a team, a piece of equipment, or a spare part, among others, and be presentation ready.
Credibility, the essence of doing business, you built with the customers and vendors, is inversely proportional to the Days Sales Outstanding (DSO). The solution is to have a quick and smart invoicing and billing process. With FieldEquip, generate paperless invoices automatically as soon as the work order or field ticket gets closed. Avoid confusion and transactional delays even when multiple vendors and customers are involved. Instantly get invoice approvals and comparisons with the historical billings from anywhere.
Implement workflow processes that meet your business needs efficiently and productively. Streamline business tasks and automate transactions from work-order-creation to invoicing for completed services. Remove redundant tasks and process bottlenecks that cause delays and deliver unpredictable results. Use real-time data to track, control, and coordinate essential tasks required by an efficient field service organization. FieldEquip intuitively arranges and merges the various tasks into effective workflows. FieldEquip is the next-generation digital platform that will improve your workforce’s collaboration, decision-making, and overall field service performance.