Elevate Customer-Experiences with FieldEquip’s Customer Self-Service Portal
The increasing demand for real-time interaction and sharing of information between customers and service providers is requiring service organizations to implement customer-portal software features that are customer and busines-specific.
FieldEquip’s self-service customer portal is designed to meet evolving needs for accessing information instantaneously and from one single source . This modern method of customer interaction increases value to customers by improving communication and meeting customers’ requirements by being informed of their needs in real time.
FieldEquip enables customers to submit work orders, check work/job status, view asset-performance via IoT connectivity, scheduled services, review service-history data, SLA entitlements, special pricing, place parts orders, and receive required notifications keeping them well informed of any service related activity.