Connectivity for the Next Generation of Field Service Management

EquipConnect provides real-time equipment data essential for proactive and predictive measures that sustain maximum uptime.

EquipConnect unlocks the data from legacy and modern equipment, providing secure Internet of Things (IoT) connectivity. It enables remote capabilities such as fault conditions alarms, diagnostics, equipment settings control, and triggers work-order notifications directly to FieldEquip. FieldEquip’s edge gateway technology can decipher complex data streams from traditional log files, IoT sensors, or tapping directly into PLC data through local machine network.

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IoT Monitoring Software for Smart Industry

FieldEquip Edge Gateway Appliance

IoT Edge Gateway

Edge gateway appliance is manufacturer agnostic and connect to any original equipment manufacturers (OEM) equipment securely. It enables edge computing to bring fast computation and data storage closer to your equipment, saving bandwidth and enhancing local response time. It allows the data to be analyzed at the source and presents only the relevant information and actionable insights necessary to support local operations. Further, all necessary data can be securely sent using IoT to FieldEquip cloud in real-time for data visualization, notifications and deep learning/analysis.

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SLA KPI Measurement

Measurement of Key Performance Indicators (KPI’s)

Monitor the performance of your assets against pre-defined metrics. These key performance indicators (KPI) will reflect if your equipment in the field or industrial facility is producing expected output. If you are an operator of the equipment/machinery, it is equally important to know the uptime, downtime, and interruptions in production to gauge the effectiveness of the internal field service organization (FSO) or external field service provider (FSP). Proper measurement will also help to analyze the Operators performance during different shifts and allow to provide necessary training and improve processes. Measurement of critical parameters will make the external service providers accountable to service level agreements (SLA). EquipConnect provides customizable KPI’s and SLA’s presented visually via graphs, push notifications and so forth on mobile application as well as web portal. This allows field technicians, service managers and management to have complete visibility on customer operations remotely.

Monitoring to Support Outcome Based Service Contracts

Field service providers (FSP) face new realities in the digital age. They have to offer new type of outcome-based contracts, be it be outcome of productivity of the machines/equipment or uptime of the equipment. New service business models require field service providers to have direct line of sight into the equipment operations and productivity. EquipConnect enables service providers to have true visibility into the equipment productivity and uptime. EquipConnect enables remote service, automatic service request creation upon critical faults and constantly delivers key metrics that are required to support the service contracts.

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Outcome Based Service Contracts
Predictive and Preventive Maintenance

Proactive Notifications to Service on Critical Faults

EquipConnect provides full connectivity to field assets/equipment using (IoT) technology. EquipConnect will directly connect to the IoT enabled equipment and connect to legacy equipment using edge gateway appliance (FieldEquip Edge Gateway). Edge gateway can connect to any PLC such as Allen Bradly, Honeywell, Siemens and is equally capable to read log files and pull data from databases, convert into IoT data streams. This allows EquipConnect to proactively inform various stakeholders of the critical faults through text messages, push notifications and/or emails.

Digital Twin of Operations and Equipment

EquipConnect provides connectivity to the field operations and equipment. It democratizes the data to the cloud enabling digital twin representation of the operational process as well as the equipment. Our smart analytics engine gathers all the data and correlates to provide a complete visual representation of the process and/or equipment operation. EquipConnect can help business to identify bottlenecks and problematic areas quickly in the process, for example, receiving at the dock is taking longer time than average in 3rd shift.

Digital Twin of Operations
Inspection Management

Remote Diagnostics and Service

With EquipConnect, real-time data analysis and actions can be enabled at the edge and selective data can be sent to the cloud for deep learning and enabling intelligent field service workflows. Detect critical faults close to the machine, collect the diagnostic information automatically and inject a service order into FieldEquip field service platform or any other 3rd party field service platform, using EquipConnect. It allows the technical group to remotely study the problem and provide necessary remote support or dispatch a technician to the field.

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Predictive and Preventive Maintenance

Equipment failure is the key to increased costs for repair and production delay, which is why FieldEquip’s software keeps track of equipment and their health to reduce downtime. FieldEquip keeps track of Mean time before failure (MTBF) and Mean time to repair (MTTR) and notifies you, in advance, when that time is about to reach so that a corrective action can be taken in a timely manner. Furthermore, FieldEquip uses real-time data along with analytics to predict when a machine may fail, and will schedule the equipment’s repair before it has the chance to break. With FieldEquip’s software and analysis, the worry of equipment malfunction is reduced significantly, allowing deadlines/targets to remain on schedule and costs to remain stable.

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Predictive and Preventive Maintenance

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IoT edge gateway specifications