Best Software for Field Service Management Utilities

At FieldEquip, we are fully committed to supporting field service organizations in the utility services sector. We understand the unique field service challenges and demands faced by industry verticals such as Electricity Generation, Transmission and Distribution, Water and Wastewater Management, as well as emerging verticals like Smart Grid Management, setup and maintaining EV Charging stations, Smart Cities, Infrastructure, sustainability, and Environmental Compliance.

To help tackle the complexities of managing field operations in these industries, we empower field service management utility companies by optimizing their operation processes. This includes streamlining activities related to repair, laying basic infrastructure in emergencies, smart asset deployments such as meters and sensors, maintaining utility networks of electric, gas, and water businesses, asset inspections, Storm damage response, outage restoration, and so on.

FieldEquip is equipped with modern utility field service software features designed to increase efficiency, save costs and streamline workflows. Our Scheduling & Dispatch functionality ensures the appropriate assignment of highly skilled field personnel, facilitating the scheduling of field crews based on work-order requirements while enabling adherence to established workflows. Additionally, our preventive maintenance models help in scheduling maintenance/inspection and other asset-management activities by sending automatic notifications to stakeholders and equipping the field technicians with mobile devices to check work order assignments in real time.

Keep your natural gas, water, power, and utility transmission lines running smoothly. Find out how our field service software for utilities can help you stay on top of your utility assets and minimize downtime.

We’ve revolutionized the field service management landscape, helping field service companies in the utility industry save up to 50% on their subscription costs.

Key Features of Our Field Service Management Software for Utility Service Companies

Project-based Services

FieldEquip’s Project-based Services feature allows field service operations to digitally group field tickets data associated with multiple work orders for complex jobs, significantly simplifying reporting and invoicing. In addition, FieldEquip field service software for utilities service companies automatically aggregates field tickets from multiple field resources during extended periods, reducing administrative work and, more importantly, service-to-cash cycles or DSO.

Field Ticketing

Eliminate paper-based field ticketing processes or speed up form-based legacy applications by automating through integrated digitalization. Digital Field Ticketing accelerates job reporting and eliminates invoicing errors shortening service-to-cash cycles. The utility field service software and mobile app processes e-tickets data offline and online. When offline, the data is stored in the mobile device and automatically transmits information when it detects network coverage.

FAQ's

Ask us about FieldEquip’s Power & Utility Field Service Software

What does Field Service Management (FSM) software do for the Power and Utility Industry?

FSM software such as FieldEquip helps power and utility services companies manage field operations by automating workflows designed explicitly for field-related work, from single-day jobs to lengthy multi-crew projects. Field operations require creating job quotes, jobs and resources scheduling, informing crews of assigned jobs, timekeeping, invoicing, and management reporting. FieldEquip, a field service software for utilities, provides all these functions and much more.

How does Field Service Management Software help companies in emergencies?

FieldEquip offers Scheduling & Dispatching and Geo Tracking & Geofencing features to quickly check the availability of qualified field personnel closest to the emergency. FieldEquip’s mobile application allows field and back-office personnel to efficiently coordinate activity using various methods of communication while reporting relevant transactions.

Can FieldEquip manage customer contracts and automate pricing?

FieldEquip’s contracts feature manages established customer entitlements to be automatically realized for services provided to the customer. Customer entitlements could include negotiated discounts, a predetermined number of visits or inspections, bundled hours of labor, set hours of business, and other offered deliverables.

How does FieldEquip help improve job safety?

FieldEquip offers an Inspection and Task Checklists feature in conjunction with work order management. This feature allows customers to create mandatory or optional safety checklists to follow proper safety-related procedures. Such checklists prevent field personnel from skipping critical procedural steps, which could cause harm to them or others.

How does FieldEquip help in capturing the correct labor hours and expenses?

First and foremost, FieldEquip makes it very easy for field personnel to enter and record their work hours with just a push of a button. The mobile app can either have the hours recorded by manually pushing a button, meaning on-the-job and off-the-job or activate and deactivate job hours by their physical location. The mobile app gives field supervisors real-time visibility of crew members’ location, work hours, and expenses recorded in field tickets. Alerts and notifications can be set up notifying supervisors of exceptional errors.

Does FieldEquip allow me to track and manage my tools and assets?

FieldEquip’s inventory management module empowers field organizations to accurately track movement and record transactions of spare parts within the organization and those sold to customers. It also allows the management of internal tools and assets used to perform services. Field inventory accuracy can be closely managed by enabling field technicians to perform random or scheduled cycle counts to ensure accurate balances between physical items and system item balances.

What benefits can field service management software provide the utilities service sector?

FSM software helps utilities and energy companies by streamlining workflows, improving asset management, enhancing customer service, optimizing workforce productivity, and ensuring safety and compliance. Field service management for utilities-FieldEquip offers a comprehensive platform designed specifically for the needs of utility companies, and can help improve efficiency and reduce downtime during emergencies.