Digital Field Service Management Platform
FieldEquip increases operational efficiency, addresses workforce skills gaps by placing equipment information at the field technician’s fingertips, works online or offline, and provides remote diagnostic and analysis capabilities using its branded EquipConnect IoT edge gateway.
“By automating and digitizing processes, OEMs can run their field operations far more efficiently -- total gain of up to 30% “. McKinsey & Co.
About The Platform
FieldEquip provides a seamless digital workflow experience between customers, field technicians, service providers, and equipment through advanced cloud technology. It gives users real-time remote access to equipment diagnostic and performance data analytics, offering proactive and predictive maintenance measures. Machine learning (ML) enabled data analytics provides artificial intelligence (AI) for field service operations. FieldEquip empowers field service providers to build new revenue streams and business models for the future and keep track of service KPI’s. Asset owners will have real-time visibility into productivity, efficiency, inventory, and work order activity.
“By 2025, over 50% of equipment manufacturers will offer outcome-based service contracts that rely on access to digital twin data, up from less than 20% in 2019.”, Gartner
Request a DemoEmbrace the Digital Transformation
Improve Customer Engagement
Give your customers a clear, real-time line of sight into the equipment productivity and service history via web portal and mobile app. Allow your customers to open work requests from the mobile app by merely scanning a machine’s service tag. Keep the customers updated about the technician's estimated time of arrival (ETA), work request updates, spare parts inventory, and service level (SLA) status with real-time multi- channel notifications.
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Enable Field Technicians
Allow your technicians to access equipment diagnostic data, work history, schematics, checklists, documents, and training videos in real-time on a mobile app that works online and offline. Capture the work order debrief, including parts consumed, work and drive time, incidentals, pictures, and much more using the mobile app. Reduce time from order to cash by allowing technicians to capture all the information and electronic signatures from customers in the field itself. Use a mobile device’s GPS to track technicians’ locations and record time movements based on geo-fence around the site.
Request a DemoMaximize Equipment Uptime
With our EquipConnect IoT module, predict and take intelligent actions before issues happen. Machine learning models analyze the real-time data streaming through the Internet of Things (IoT) connected assets and raise alarms for concerning outcomes. These events can be configured to create automatic work requests for remote service teams or field service technicians and to allocate suggested parts. Minimize downtime and increase the productivity of your assets.
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Integrate with Any ERP System
FieldEquip platform offers an open API that can integrate seamlessly with any backend or cloud application. Two-way Integration available with major enterprise systems (EAM, ERP, CRM, Accounting) such as SAP, Infor, Sage, Oracle, Microsoft Dynamics and many more improves cash flow, decreases billing times and provides real time inventory updates. Flexible integrations allow for free flow of information between different groups within the company and enabling automated workflows across silos. FieldEquip breaks you free from the limited capabilities of traditional ERP systems that don’t work for field service and equipment connectivity.
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Testimonials
What Our Clients Are Saying
“FieldEquip has enabled us to digitally generate and report our field tickets faster as well as reduce our carbon footprint”
“FieldEquip, a division of Bursys, is an extremely valuable tool and asset that gives both our operations team and our customer data that we can act on in real time. FieldEquip’s support team and management have been very responsive and helpful every step of the way.”
“FieldEquip has really helped us digitize and standardize our operations. I don’t have to sort through paperwork every day. FieldEquip provides a clear visibility to the chemical levels in the field on a dashboard and I can schedule deliveries with few clicks. My truck drivers and warehouse manager get automatic notifications on their mobile App and complete information…”
“We used to spend hours in entering the data into Excel sheets, emailing them to back office and customers. FieldEquip has made my life so easy. I don’t have to keep carrying my laptop around to enter data into Excel sheets. I was able to quickly download the App from Apple Store and start using in minutes. I clearly see the Wells assigned on my App and sorted properly…”
“FieldEquip is saving us hours of paperwork or entering data into excel sheets. The easy-to-use mobile application sends me active alerts when work orders are dispatched to me or break-fix tickets are created by customer on equipment. I can see problem description on my phone, see the service history and keep track of the time as well. I can easily search parts availability and request…”