Digital Field Service Management Platform

FieldEquip increases operational efficiency, addresses workforce skills gaps by placing equipment information at the field technician’s fingertips, works online or offline, and provides remote diagnostic and analysis capabilities using its branded EquipConnect IoT edge gateway.

“By automating and digitizing processes, OEMs can run their field operations far more efficiently -- total gain of up to 30% “. McKinsey & Co.

Field Service Management Software
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FieldEquip - FSM Software

About The Platform

FieldEquip provides a seamless digital workflow experience between customers, field technicians, service providers, and equipment through advanced cloud technology. It gives users real-time remote access to equipment diagnostic and performance data analytics, offering proactive and predictive maintenance measures. Machine learning (ML) enabled data analytics provides artificial intelligence (AI) for field service operations. FieldEquip empowers field service providers to build new revenue streams and business models for the future and keep track of service KPI’s. Asset owners will have real-time visibility into productivity, efficiency, inventory, and work order activity.

“By 2025, over 50% of equipment manufacturers will offer outcome-based service contracts that rely on access to digital twin data, up from less than 20% in 2019.”, Gartner

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Embrace the Digital Transformation

Improve Customer Engagement

Give your customers a clear, real-time line of sight into the equipment productivity and service history via web portal and mobile app. Allow your customers to open work requests from the mobile app by merely scanning a machine’s service tag. Keep the customers updated about the technician's estimated time of arrival (ETA), work request updates, spare parts inventory, and service level (SLA) status with real-time multi- channel notifications.

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Improve Customer Engagement through FSM Solution
Enable Technicians with Mobile App

Enable Field Technicians

Allow your technicians to access equipment diagnostic data, work history, schematics, checklists, documents, and training videos in real-time on a mobile app that works online and offline. Capture the work order debrief, including parts consumed, work and drive time, incidentals, pictures, and much more using the mobile app. Reduce time from order to cash by allowing technicians to capture all the information and electronic signatures from customers in the field itself. Use a mobile device’s GPS to track technicians’ locations and record time movements based on geo-fence around the site.

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Maximize Equipment Uptime

With our EquipConnect IoT module, predict and take intelligent actions before issues happen. Machine learning models analyze the real-time data streaming through the Internet of Things (IoT) connected assets and raise alarms for concerning outcomes. These events can be configured to create automatic work requests for remote service teams or field service technicians and to allocate suggested parts. Minimize downtime and increase the productivity of your assets.

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Notification about Equipment Issue and improve Equipment Uptime
Enable Technicians with Mobile App

Integrate with Any ERP System

FieldEquip platform offers an open API that can integrate seamlessly with any backend or cloud application. Two-way Integration available with major enterprise systems (EAM, ERP, CRM, Accounting) such as SAP, Infor, Sage, Oracle, Microsoft Dynamics and many more improves cash flow, decreases billing times and provides real time inventory updates. Flexible integrations allow for free flow of information between different groups within the company and enabling automated workflows across silos. FieldEquip breaks you free from the limited capabilities of traditional ERP systems that don’t work for field service and equipment connectivity.

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FieldEquip centers on effective workflow collaboration, which results in developing strong customer relationships and long-term partnerships.

Testimonials

What Our Clients Are Saying

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Would you like to have a free demo or have any questions about FieldEquip?

ADDRESS:
US Corporate Headquarters 1011 S. Hwy. 6, Suite 117 Houston Texas 77077 US