Digital Field Service Management Software
Powering Businesses with Digital Field Service Innovation
FieldEquip increases operational efficiency and addresses workforce skill gaps by placing equipment information at the fingertips of field technicians. The software works online and offline and provides remote diagnostic and analysis capabilities to businesses using its branded EquipConnect IoT edge gateway.
“By automating and digitizing processes, OEMs can run their field operations far more efficiently - a total gain of up to 30%.” - McKinsey & Co.
About The Platform
FieldEquip provides a seamless digital workflow experience between customers, field technicians, service providers, and equipment leveraging advanced cloud technology. It gives users real-time remote access to equipment diagnostic and performance data analytics, offering proactive and predictive maintenance measures. Machine Learning (ML) enabled data analytics provides Artificial Intelligence (AI) for field service operations. FieldEquip empowers field service providers to build new revenue streams and business models for the future and keep track of service KPIs. It also facilitates asset owners to get real-time visibility into productivity, efficiency, inventory, and work order activity.
“By 2025, over 50% of equipment manufacturers will offer outcome-based service contracts that rely on access to digital twin data, up from less than 20% in 2019.” - Gartner
Schedule a DemoScaling Field Service Digital Transformation
Improved Customer Engagement
With FieldEquip, customers get clear, real-time visibility into the equipment productivity and service history via a web portal and mobile app. It further allows customers to open work requests from the mobile app by scanning the service tag of a machine and keeping customers updated about technicians’ estimated time of arrival (ETA), work request updates, spare parts inventory, and service level agreement (SLA) status with real-time multi-channel notifications.
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Well-Equipped Field Technicians
FieldEquip’s mobile app allows technicians to access equipment diagnostic data, work history, schematics, checklists, documents, and training videos in real-time that work online and offline. It enables capturing work orders debrief, including parts consumed, works and drive time, incidentals, pictures, and much more. In addition, it reduces order to cash time by allowing technicians to capture all the information and electronic signatures from customers in the field itself. Also, the mobile device’s GPS helps track technicians’ locations and record time movements based on geofence around the site.
Schedule a DemoMaximize Equipment Uptime
Using FieldEquip’s EquipConnect IoT module, it’s easy to predict and take intelligent actions before issues happen. Machine learning models analyze the real-time data streaming through the Internet of Things (IoT) connected assets and raise alarms for concerning outcomes. These events can be configured to create automatic work requests for remote service teams or field service technicians and allocate suggested parts. As a result, it minimizes downtime and increases the productivity of assets.
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Easily Integrable with any ERP System
FieldEquip platform offers an open API that can integrate seamlessly with any backend or cloud application. Two-way integration is available with major enterprise systems (EAM, ERP, CRM, Accounting), such as SAP, Infor, Sage, Oracle, and Microsoft Dynamics, improving cash flow, decreasing billing times, and providing real-time inventory updates. Flexible integrations allow for the free flow of information between different company groups and enable automated workflows across silos. FieldEquip helps businesses take a leap from the limited capabilities of traditional ERP systems that don’t work for field service and equipment connectivity.
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