FieldEquip provides a seamless digital workflow experience between customers, field technicians, management and backoffice leveraging advanced cloud, mobile & IoT technology. It provides real-time insights into the field and allows field technicians and workers to capture information using any mobile device.
FieldEquip makes use of innovative technologies to provide data driven intelligence to the back office and management that enables them to increase efficiency, productivity and build new revenue streams. End-to-end flow of data allows fast approval and accurate invoicing with faster cash flows for your business. Our advanced platform allows both labor intensive and asset-centric field service organizations to automate their operations.
With FieldEquip, customers get clear, real-time visibility into the equipment productivity and service history via a web portal and mobile app. FieldEquip enables customers to submit work orders, check work/job status, view asset performance via IoT connectivity, schedule services, check technicians’ Estimated Time of Arrival (ETA), review service-history data, SLA entitlements, special pricing, place spare parts orders, and receive Real-time multi-channel notifications keeping them well informed of any service related activity.
It allows service providers to create a branded page to launch exceptional self-service experiences for customers. Further the customer can make business decisions through data driven performance and analytics reports.
FieldEquip’s mobile app allows technicians to access equipment diagnostic data, work history, schematics, checklists, documents, and training videos in real-time that work online and offline. It provides workforce with the calendar view of assigned jobs, along with the ability to capture asset photos, videos, and barcodes.
It enables capturing work orders debrief, including parts consumed, works and drive time, incidentals, and much more. In addition, it reduces order to cash time by allowing technicians to capture all the information and electronic signatures from customers in the field itself. Also, the mobile device’s GPS helps track technicians’ locations and record time movements based on geofence around the site. Leveraging advanced technology, FieldEquip enables mobility, collaboration and communication between field staff, back office, and customers.
Using FieldEquip’s EquipConnect IoT module, it’s easy to predict and take intelligent actions before issues happen. It is an easy-to-use platform which eliminates the loss by accurately tracking the equipment or assets installed in the field. Machine learning models analyze the real-time data streaming through the Internet of Things (IoT) connected assets and raise alarms for concerning outcomes. These events can be configured to create automatic work requests for remote service teams or field service technicians and allocate suggested parts.
Monitoring your assets improves the productivity and efficiency of field operations. FieldEquip software is customisable with options to empower the changing business needs of your organization.
FieldEquip platform offers an open API that can integrate seamlessly with any backend or cloud application. Two-way integration is available with major enterprise systems (EAM, ERP, CRM, Accounting), such as