Maximizing return on investment (ROI) is more important than ever. Operational costs and competition are increasing. Therefore, oil and industrial field service …
Our client is an Industrial and Commercial Electrical Contractors company in the oil and gas industry. Our client offers extensive oilfield electrical services, including new construction, overhead distribution, powerline maintenance, motor changeouts, reconduct, trouble calls, pole changeouts, underground services, and building facilities. The company’s objective was to streamline the entire field job reporting and enhance the overall field and back-office operating efficiency.
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Our client provides oilfield electrical services and storm response services. Their services vary from new construction to power restoration and repairs. They provide a broad range of electrical services that require a field service management system to record and report business-critical activity, including efficiently generating accurate invoices. Field Ticketing and personnel Timekeeping, among other features, were of major interest.
Improved overall field and back-office operating efficiency
Reports generated for better decision making
Generate prompt error-free customer invoices
The current ticketing and invoicing methods and processes required significant manual efforts by our client- an industrial and commercial electrical contractor company. The client was also using a decentralized source of information and transactions, resulting in limited access within the organization.
The oilfield industrial and electrical contractors have been wasting a lot of time using paper-based tickets to document data on the oilfield. Since these field tickets confirm the delivery of goods and services and give an estimate of costs for companies to track their daily expenses, the client faced significant business challenges. They were following the pencil-and-paper process in some parts of their business, costing them time and money.
Paper-based field tickets result in higher days sales outstanding (DSO) – the average number of days required to collect payments after invoicing. The client wanted to digitize the process to ensure a streamlined and efficient job-to-invoice process. They were facing losses due to high DSO caused by manual systems and slow and unnecessary clerical processes involved in paperwork. The manual documentation is error-ridden and highly time-consuming.
The client recognized the drawbacks of using paper-based tickets and wanted to automate the ticketing and invoicing process digitally. They wanted to remove the scope of incomplete information, illegible handwriting, incorrect bill amounts, and data entry errors through automated workflows and consolidated tickets. The company wanted to have an integration to overcome these challenges, stay organized and make documents easily accessible for streamlined workflows and optimal operational efficiency.
Our client needed a unified platform software that would automate the field ticketing process, which is administratively intensive and has resulted in delayed invoices, revenue leakages, and transactional errors. They wanted a software platform that could give them better visibility into field operations, including labor and field supervisors reporting, and easily capture and maintain data from multiple price books and contracted pricing received from diverse sources of information.
After reviewing the client’s processes and workflows, our team of professionals configured a unified solution using our cloud-based SaaS FieldEquip field service management platform. With FieldEquip’s feature-rich portfolio, we digitally streamlined field transactions by empowering the oil field equipment contractors and field representatives with transaction-reporting capabilities via our intuitive mobile app. FieldEquip’s mobile app gave the client access to inventory data to eliminate discrepancies between the system’s data and actual physical inventory. By enabling field representatives to record installations in real-time, our field service management solution removed the possibility of any missed revenue caused by reporting and invoicing delays.
The adoption of FieldEquip helped the client manage all the field units’ transactional activity and inventory data in the software platform, unifying the client’s processes and workflows for better efficiency. Also, it improved the visibility of historical, current, and planned field activity for the streamlined working of the business.
With the adoption of FieldEquip, the client can now easily manage all the field units’ transactional activity and inventory data with centralized processes and workflows on one platform. Our solution provided the client unified access to business-essential information to accurately track leased products/units, capture field transactions, and, more importantly, generate prompt error-free customer invoices.
Our FieldEquip-based solution helped the client gain significant efficiencies in field workflows and back-office administrative activities.
We have been helping businesses across field service-based industries stay competitive by powering their field workflows and operations with next-gen capabilities.
Explore how our field service management software platform, FieldEquip help businesses experience gains. Write to us today.
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