Within the field service industry, organizing your business’s schedule can be one of the hardest challenges to tackle. As you juggle several different jobs, employee metrics, and equipment usage, it can be easy to let something important fall through the cracks. With today’s technology at your disposal, now is time to start working smarter instead of harder. A field service management software with mobile compatibility can help. Here are some of the scheduling and dispatch benefits you can enjoy when you make the switch.
How do you divvy up hours when creating a work schedule? For some, this becomes a sinkhole of calculations, including questions like:
Finding the employee who meets all of your criteria can be a time-consuming process. Field service scheduling and dispatch software apps have a solution: digital sorting.
When using a field service management software—like FieldEquip—you can sort through lists of employees using real-time information like availability, role, primary and current location, and skillset. This takes the time-consuming guesswork out of finding the right employees for the jobs.
Managing employee and equipment availability can be a non-stop juggling act. However, mistakes in this process—such as under-scheduling or over-scheduling—can create costly havoc for your business.
These scheduling troubles are notorious for causing project delays, poor customer satisfaction, low employee retention, and the loss of future opportunities. So what can you do to avoid these troubles and make the most of your resources? The solution is simple: resource utilization monitoring.
Resource utilization monitoring software features keep track of your personnel and equipment availability, helping you make accurate and data-driven business decisions. Equipment usage can be marked during scheduling, helping you avoid bottlenecks. Likewise, employee availability is automatically updated to reflect new job assignments, ensuring real-time data accuracy. For other availability changes—such as vacation time—your employees can maintain visibility by proactively entering this information into their schedules from the ease of their smartphones once it has been approved.
Your field service software will give you an overview of your resource availability each time you make a work schedule. Before partnering with a field service scheduling software and app, check for resource utilization monitoring capabilities to get the right tools on your side.
Transparency is key when it comes to employee dispatching. Long gone are the days of calling or messaging your personnel individually with scheduling information. With new technology innovations, even mass dispatch emails are becoming a thing of the past. Instead, a software system can automate the dispatch process.
Once your schedule is in place, you can instantly notify employees with ease via mobile app. Employees will not only receive a notification of their schedule, but they will also receive detailed information on the assigned job. One key benefit of mobile app compatibility is that these notifications will be delivered straight to the employees’ smartphones, ensuring important insights are never missed. Instantaneous delivery will eliminate communication disconnects and delays in your dispatch process.
Collectively, field service management software solutions can improve every aspect of scheduling and dispatch for the employee, the leadership member in charge of this process, and, most importantly, the customer.
Software features introduce a new level of convenience, tracking, and data visibility. Here are some of the software features you may be missing out on:
These are just a few of the features that will help take your information tracking and internal processes to new heights.
FieldEquip is your comprehensive field service software solution. We streamline scheduling/dispatching, though this is just one component of our comprehensive software. While our solutions are popular within the field service industries, our software can be adapted to support almost any business. Best of all, our convenient mobile app can help make business management easy from anywhere. You can schedule a free demo with our professionals or contact us today to learn more about how we can help your business.