The field service industry works a lot like a machine: several moving parts all rely on one another to accomplish a successful outcome. When one of these moving parts fails, it has the potential to shut down the entire system. As such, comprehensive management solutions are essential to maintaining a field service business.
So why do most field service management software systems only address one part of the business? Professionals in this industry often have to choose between software with capable workflow management and effective asset management. At FieldEquip, we believe that FSM software should do both. Let’s take a look at how you can optimize both workflow and asset management within a single FSM solution.
If you are like most field service businesses, chances are that you have found an FSM software with incredible field service asset management solutions but subpar inventory and workflow capabilities (or vice versa). While piecing together software solutions might get you where you need to go, chances are you are taking the long route—and losing valuable time and money along the way. Let’s take a look at some of the challenges field service businesses face when left without a comprehensive FSM solution:
So how can you optimize all of your services on a single field service management platform?
Managing every facet of your field service business can seem like a challenge, but the right software solution will make this easier than you could imagine. Some of the solutions your business may need include:
To make these solutions effective in the field service industry, they will also require mobile capabilities.
Mobile field service management software can help technicians access the tools and information they need on the go. Scheduling and dispatch software capability can send the information your technicians need straight to their smartphones. Your technicians can also record valuable information and capture customer signatures with ease, reducing the service-to-cash cycle.
Inventory management inefficiencies can quickly disrupt your service-to-cash cycle. If the inventory is not accessible to a technician when they need it, it can delay service and cause repeat visits. Additionally, when money is tied up in unused inventory, you might leave your business tight for cash. Worst of all, unused inventory could potentially become obsolete, causing unnecessary write-offs to hit your bottom line. This is why intelligent inventory management is key to effective field service management software.
You need a software system that tracks your inventory across warehouses, stocking depots, and (most importantly) technician trucks. This can help create the clearest picture of your inventory for both your technicians and your back office.
How do you keep track of your customer assets? Field service businesses often have to keep track of thousands of machines across hundreds of customers. The right asset management software will help you manage this data with ease.
When purchasing asset management software for field service businesses, some essential features include:
This is just a brief overview of the asset management features an advanced field service software can provide. You can take a closer look at these and other FSM solutions here.
FieldEquip offers an all-in-one software solution for field service businesses. Unlike other software providers, we have highly effective solutions for both workflow and asset management in field service industries. We also customize your plan, ensuring you only pay for the software features and tools your business needs. You can schedule your free demo or contact our experts to get started today.