Field workers perform different tasks, such as managing installations, repairing, or servicing equipment or software. With the best Field Service Management Software, these tasks can become well-organized. The field service software solution is a key facilitator for a service-based business to provide the best customer service and improve business efficiency.
But choosing the most suitable field service management software solution can be a little daunting as there are several products on the market. So, we have put together a guide that will help you choose the best field management software solution.
To keep things simple, your fundamental workflow is to get the job, do it right the first time, and get paid for it. Check out the areas that have to be worked on.
Remember, the more specific you are, the better it is for you. Just saying that you have to be more organized is vague. So, pen down the problems as a list, and assign a dollar value to each issue.
Ball parking the figure is okay. But keep in mind, time is money.
The type of service contracts that you offer, the type of organization you are addressing, and the way these services are being delivered, influence the capabilities that field service management software should offer. In order to understand the characteristics of your business that require support, you need to have an insight into the key service characteristics. So, here are a few things you need to take into account:
The functional scope of required software depends on the service processes that an organization should have. In order to be future-proof, the process needed in the future has to be identified so that it can support all the newly planned services.
Consider the cost of doing things inefficiently. Since you have listed the areas where you need to improve, it means the resources and time dedicated to them can be spent on something productive for your business, such as:
Try to get a picture of the impact these efficiency gains can have on your business. It will help you grasp on the effect that comes with the appropriate field service software.
The choice of hardware matters to some extent in the successful integration of field service solutions. You have to expand your horizon and let your technicians work with various types of devices. You have to invest in a solution that will work across various multiple platforms e.g. iOS, Android, and Microsoft.
It is also necessary to decide on the operating system that you are going to work on. However, it is also crucial to take into account if the operating system of a device influences service productivity.
Integration to other platforms i.e, ERP’s, accounting, and payroll platforms should also be a key step for considering a Field Service Management software platform. Ensure you are able to keep your current workflows intact while utilizing the field service management software you choose.
You have to shortlist the vendors and the product they offer. This has to be evaluated in detail. Get insight into how the product can address your functional and non-functional requirements.
Discuss your business requirements and desired operational improvements with the vendors to ensure the field service management software will fulfill your needs. Receiving a personalized demo of the product from the vendors allows you to address your unique needs in more detail. This will give you the opportunity to evaluate the customer service of the provider and gauge their expertise.
When it comes to the right field service management software, you have to choose the one that best aligns with the business requirements. Invest time and money to decide. But after you have decided, the solution will take care of your mobile field service activity. Get real-time insights for service operations, excel in decision-making, and seamlessly connect your devices with FieldEquip’s service management software.
Connect with the technician even in remote areas with our offline capability, assign the right technician to the right place, send alerts for last-minute changes, and more:
We want to make sure that we are providing the best solution for your unique operational needs. We also have access to our parent company, Bursys, where we can leverage 15+ years of experience providing you with custom solutions and further digitalization and integration capabilities to meet the unique operational needs of your organization.
Click here to schedule a free demo and discuss your needs in more detail with our field service software experts.