FieldEquip automatically converts equipment alerts, threshold breaches, and fault signals from connected systems into work orders—eliminating manual ticket creation. When a SCADA system or IoT sensor reports an anomaly, FieldEquip instantly creates a prioritized work order with full diagnostic context, assigns it to the right technician, and triggers real-time notifications. This IoT work order automation ensures service issues are addressed the moment they’re detected, not hours or days later when a customer calls.
Key benefit: Reduce mean time to response (MTTR) by acting on equipment data in real time.
Move beyond fixed calendar schedules with condition-based maintenance driven by actual equipment operating data. By ingesting real-time parameters from your SCADA systems and IoT-enabled machines, FieldEquip helps your service teams plan maintenance activities before failures occur. This predictive maintenance approach reduces unplanned downtime, extends asset life, and transforms maintenance from a cost center into a competitive advantage.
Key benefit: Extend equipment lifespan and eliminate costly unplanned service calls.
FieldEquip uses equipment-driven insights to prioritize and schedule service activities based on asset criticality, alert severity, and technician availability. Connected field service data feeds directly into FieldEquip’s scheduling and dispatch engine, ensuring the right technician is dispatched at the right time with the right information—optimizing resource utilization and balancing planned maintenance with urgent service needs.
Key benefit: Maximize technician utilization while reducing response times.
FieldEquip connects to a wide range of external data sources through standard integration protocols. Whether your equipment communicates through SCADA, MQTT, REST APIs, or other industrial protocols, FieldEquip can ingest the data and put it to work within your field service operations. No proprietary hardware, no vendor lock-in—just secure, standards-based connectivity to the systems you already have in place.
Key benefit : Connect any equipment data source without deploying additional hardware or gateways.
When connected equipment reports critical faults, threshold deviations, or abnormal operating conditions, FieldEquip delivers instant notifications to the right stakeholders via push notifications, email, or SMS. Each alert is paired with diagnostic context—including asset history, recent service records, and relevant operating parameters—so teams can take informed action immediately rather than troubleshooting blind in the field.
Key benefit: Empower technicians with the context they need to resolve issues on the first visit.
Ask us about Connected Field Service
Connected field service is an approach that integrates real-time equipment data—from IoT sensors, SCADA systems, and API-enabled machines—with field service management software. Instead of waiting for equipment to fail or relying on fixed maintenance schedules, connected field service uses live machine data to automatically trigger work orders, schedule proactive maintenance, and equip technicians with diagnostic context before they arrive on-site.
FieldEquip can ingest data from any system that exposes information through standard protocols, including SCADA platforms, MQTT brokers, REST and SOAP web services, and direct database connections. Data types include sensor readings, operating parameters, fault codes, production metrics, runtime hours, temperature, pressure, vibration, and more.
No. FieldEquip’s connected field service works entirely with your existing equipment infrastructure. If your machines are already IoT-enabled or connected to a SCADA system, FieldEquip integrates directly through secure API connections. There is no proprietary gateway, edge device, or additional hardware to purchase or deploy.
You define the thresholds, fault conditions, and business rules within FieldEquip. When incoming machine data meets those criteria—such as a temperature exceeding a safe range or a vibration pattern indicating wear—the system automatically generates a work order, assigns it based on your scheduling rules, and notifies the appropriate service team. The entire process runs without manual intervention.
Traditional preventive maintenance relies on fixed time intervals or usage milestones (e.g., every 90 days or every 1,000 hours). Connected field service replaces that guesswork with real-time equipment data, enabling condition-based maintenance that responds to what the machine is actually telling you. This means you service equipment when it needs it—not too early (wasting resources) or too late (risking failures).
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