John Elton
Vice President of Support Operations
- TinCup Water Solutions
- Digital Transformation
- Oilfield
- +1
Digital Transformation in Oil Field Operations
High Value
Cost Savings
10k+
Reports Generated
20%
Efficiency Gain
Oilfield Electrical ContractorIndustrial Services / Oilfield Electrical
Unified Equipment Rental & Service Operations, One System End to End
Last Updated: August 26, 2026
Zero
Duplicate asset assignments across rental agreements and sites
Single Screen
View of every ticket tied to a rental agreement
High Value
Service, check-in/check-out, and accessory records per asset
Looking to achieve similar growth for your business?
Introduction
The client is a specialized equipment rental and field service company serving oil and gas drilling operations, supplying company-owned rental assets and accessories to rig sites across multiple operating locations. Their operation depends on knowing exactly which asset is where, on which rig, under which agreement, and in what condition — at every stage from quote to check-in.
As the rental fleet and customer base grew, that visibility became harder to maintain. Rental agreements, service work, and asset movement were tracked in ways that didn’t connect to one another, leaving the back office without a reliable, real-time picture of asset availability or ticket status. The client needed a platform that could organize rental operations around the agreement itself — from quote through invoice — while preventing the same asset from being assigned to two jobs at once.
Challenges
- No safeguard against duplicate asset assignment. Without a system enforcing asset exclusivity, the same piece of rental equipment could be assigned to more than one rental agreement or sub-work order at a time, creating scheduling conflicts and site-level confusion.
- Ticketsweren’t organized around the rental agreement. Rental, service, check-out, and check-in activity happened without a consistent structure tying each ticket back to the agreement, customer, rig, or operating location it belonged to.
- No single view of activity across a rental agreement. Checking the status of every ticket related to a given customer, rig number, or site meant piecing together information from multiple places rather than seeing it on one screen.
- Asset and accessory historywasn’t systematically recorded. Service history, condition, and movement of assets and accessories weren’t consistently captured, making it harder to track wear, maintenance needs, and utilization over time.
- Administrative steps added up. Creating and managing rental agreements, work orders, and tickets involved repetitive manual tasks that consumed back-office time better spent elsewhere.
- Scheduling didn’t account for field personnel’s availability. There was no connection between leave status and the scheduler, so dispatchers lacked an automatic way to know which technicians were unavailable.
FieldEquip deployed a unified field service and rental management platform structured around the client’s own rental agreement workflow — configured for their business, not adapted from someone else’s. One platform, owned and operated by the team that built it. No third-party integrator. No middleware.
- Rental agreements as the organizing structure. Each rental agreement captures customer name, rig number or site, operating location and other details, giving every job a consistent record from the start — accessible on both desktop and mobile.
- Sub-work orders for Service, Check-Out, and Check-In. Underneath each rental agreement, the team creates sub-work orders that reflect how the work actually happens, keeping service, check-out, and check-in activity organized and traceable.
- Flexible ticketing at every level. Tickets for rental, check-out, and check-in can be created under a sub-work order or directly at the rental agreement level — and every ticket, regardless of where it’s created, rolls up for visibility on the rental agreement.
- Built-in asset exclusivity. Once an asset is attached to a rental agreement or sub-work order, the system removes it from availability elsewhere — preventing the same equipment from being assigned to two jobs at the same time.
- Rental asset management withfull service history. Company Assets and accessories are tracked individually, with service history maintained over time to support maintenance planning and utilization decisions.
- Field tickets built for the field. Time stamped tickets support line items, attachments, and before-and-after photos, giving the back office a complete, visual record of the work performed at each site.
- Smart contracts andprice books. Centralized price books and contract terms keep billing consistent and accurate across customers, assets, and rental agreements.
- Inventory management. Accessories and equipment are tracked as inventory, giving the team visibility into stock levels alongside asset-level rental activity.
- Scheduler connected to leave management. Field personnel apply for leave through the system; once approved, the scheduler automatically reflects their unavailability, so dispatchers aren’t assigning technicians who are out.
Result
- Rental asset availability is finally visible. The team can see which assets are available, assigned, or in service at a glance — replacing guesswork with a real-time view of the fleet.
- Administrative steps were reduced. Organizing field tickets under rental agreements directly cut down the step needed to create and manage work orders, saving administrative time.
- Duplicate asset assignment is no longer a risk. Because an asset attached to one rental agreement or sub-work order is automatically hidden from others, the same equipment can’t be double-booked.
- Asset and accessory dataare finally recorded. Service history and activity for assets and accessories are captured consistently, creating a reliable record the team didn’t have before.
- Every ticket tied to a rental agreement is visible on one screen. Rental, service, check-out, and check-in tickets — wherever they were created — all surface at the rental agreement level for complete, at-a-glance visibility.
- Scheduling reflects real field availability. With leave management connected to the scheduler, dispatch decisions automatically account for which technicians are actually available.
Zero
Duplicate asset assignments across rental agreements and sites
Single Screen
View of every ticket tied to a rental agreement
High Value
Service, check-in/check-out, and accessory records per asset
Client Testimonial
Other Case Studies
