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The Success of Field Service Organizations is Rooted in Simplified Management and Empowered Field Workforces, says John Tarascio, Consulting Partner at Bursys

Over recent years companies across industries have realized the importance of their service organizations and their value in customer retention and attracting new business.  Many product-based manufacturers have strategically transformed their service organizations from support cost centers to significant cash-generating business entities.  They have done so by investing in talent, training, workflow process automation, and …

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Top Things to Consider Before Choosing Field Service Management Software for Oil and Gas Industry

Field service organizations in the oil and gas industry must enable exceptional service delivery to stay competitive. Lately, most field service organizations in the oil and gas sector have started relying on field service management software to orchestrate their operations, streamline processes, and provide maximum value to their customers while enhancing productivity and profitability. A …

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Key Challenges Industries Face in Equipment Management & How to Overcome them 

Equipment management is a complex task, including equipment maintenance, installation, and inspection. It is common practice across industries like OEMs, construction, food equipment, post, packaging, etc. Equipment management has become quite demanding since every organization has various assets and equipment and managing them simultaneously is not an easy task. In this blog, we will mention …

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Empower Your Fire, Safety & Security Systems Business with Field Service Software

Fire, safety, and security systems are always in demand to safeguard properties from potential risks. However, the service providers require considerable effort to assign resources efficiently for ensuring proper installation of devices on time, upgrading according to the current regulations, and frequently maintaining it for smooth working. Fire Safety Field Service Software works as armor for field …

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Comprehensive Guide to Choosing HVAC Software for Service Contractors

The HVAC industry is highly demanding and competitive, due to which companies are increasingly looking for practices to add efficiency and improve field resource workflows and utilization. Adopting cutting-edge technology-based software like FSM Software for HVAC Service Businesses can address the growing concerns and win more customers. Different business models have different needs. Thus, choosing the …

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The Scope of Asset Management in the Oil & Gas Industry

Nowadays, the high-functioning assets, oil, and gas, are in demand by multiple industrial sectors. However, it sometimes becomes incredibly challenging to maintain a steady scale of operations, from procurement to selling. Managing an extensive network with disparate facilities and a large production sale is highly dependent on these industrial assets. A well-designed asset management system …

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“FSM Software can make the future of Power Utility Services industry smarter, stronger, and better connected,” says Prat, CEO of Bursys

The Power Utility Services companies are undergoing tremendous changes. In addition to regular construction of transmission, distribution of power lines, and substation build-up, their services are in high demand post storms. Initially, the projects used to be executed manually and required a lot of labor and patience for completion. However, over the years, the industry …

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Field Service Management Software is the Road to Reinvention for Oil and Gas Companies 

The skyrocketing oil and gas prices and markets have challenged the oil field companies to rethink their business and operating models. They are under pressure to find ways to achieve more with the existing resources by making better decisions, improving margins, boosting efficiencies, minimizing risks, and optimizing their field operations to eliminate any scope of …

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Does Your Industry Demand Field Service Software for Utmost Profitability?

The nature of most businesses demands fieldwork and switching to a more suitable software can help them cater to the evolving industry demands.  Specifically, in the automation and industry 4.0 era, most field service organizations have turned to field service software to manage their fieldwork processes and bridge the communications gap amongst field technicians, personnel, …

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5 Ways to Drive ROI with Field Service Software

Automation has become a common catchphrase for all industries, and more so for field services. According to MarketsandMarkets, the global field service market is expected to reach $5.1 Billion by 2025, which prompted several organizations to consider state-of-the-art field service software that can transform field services through enhanced paradigms. Most field service software solutions available …

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Field Service Software to Improve Customer Service in Medical Field

The medical industry is one of the most regulated industries across the globe. It has been slow to join the global digital revolution. But the new technologies and tools have already started making waves across the healthcare system. It promises to change the delivery of health services in time to come, working on patient care …

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Intelligent Field Inventory Management: Everything You Need to Know

Inventory management is often a colossal gatekeeper to field service cash flow. Strategic inventory management is essential to any successful field service business. A few distinct features separate traditional inventory management from intelligent inventory management software solutions. Let’s take a look at the challenges of field spare parts inventory management and how you can get …

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5 Mistakes to Avoid While choosing a Field Service Management Software

Have you asked yourself lately, ‘Why having a Smart Field Service Management Software is Important?’ If yes, we have got you covered with all the necessary information. Managing all field activities, a service workforce, and customers’ expectations while sustaining profitability can be demanding for field service organizations. However, having a comprehensive Field Service Management platform …

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IoT Technology: The Future of Field Service Management

IoT technology is shaping the way the field service industry grows, providing new outlets of information and opportunity. With access to real-time monitoring and actionable insights, the industry is becoming more data-driven by the moment—taking both the guesswork and groundwork out of field service management. Here is a closer look at IoT technology and how …

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Customer Support: How Every Business Can Access Field Service Software

Within the field service industry, it is far too common for a business to write off software as a reliable solution. However, much like missing out on the latest machinery and equipment upgrades, ignoring software support can leave your company at a disadvantage. Software solutions provide comprehensive support that saves you time and money while …

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3 Key Benefits of IoT and AI Technology in Field Service

The Internet of Things (IoT), artificial intelligence (AI), and machine learning (ML) technologies have taken machinery maintenance to new heights. These enhanced benefits have been especially important within the field service industry. FieldEquip is here to share the 3 key benefits these innovative technologies can have for equipment care.  IoT Independent Data Collection How do …

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Preparing Field Service Technicians for the Future

What do Field Service Technicians do? A Field Service Technician’s job is one that repeatedly faces unpredictable situations in different environments under varying conditions.  Their primary duties are to install, repair, inspect, and maintain equipment while keeping customers satisfied. The majority of field service technicians are considered technical generalists, meaning that as the front line …

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How to Effectively Manage Field Spare Parts Inventory

In the field service industry, proper inventory management is essential to a successful business. However, with spare parts stored across warehouses, stockrooms, and technician vehicles, it can be easy to let valuable inventory slip through the cracks. Let’s take a closer look at how you can effectively manage field spare parts inventory using the latest …

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The Painstaking Efforts of Organizing Field Tickets from Lengthy Project-based Services

A significant number of field service providers across industries continually face the challenge of gathering, combining, and reporting information of multi-crew multi-day field jobs.  Such extensive field projects require well-coordinated efforts to ensure that the appropriate resources are assigned to specific tasks at the right time, and that their time on the job is accurately …

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Mobile App Benefits: Field Service Scheduling and Dispatch

Within the field service industry, organizing your business’s schedule can be one of the hardest challenges to tackle. As you juggle several different jobs, employee metrics, and equipment usage, it can be easy to let something important fall through the cracks. With today’s technology at your disposal, now is time to start working smarter instead …

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Helping Field Personnel: Finding a Mobile Field Service App That Works

In today’s digital age, your field service business is only as strong as the technology it provides your technicians. Innovative field service applications can help you save money, improve efficiency, and provide a higher level of service that will have customers coming back for more. How can a mobile app do all of that? The …

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The Value of Digital Field Ticketing in the Oil & Gas Industry

When it comes to oil and gas field service, every second and every dollar counts. Operational inefficiencies can cause oil field service businesses to leak profit potential at every turn. However, you can access quick, easy, and affordable solutions to optimize oil and gas field service operations.  Step 1: Adopt Advanced Field Ticketing Software Capabilities  …

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10 Best Features of FSM Software for the Oil and Gas Industry

Work is fluid in the oil and gas industry and has many important functions that must be managed in the field efficiently to ensure optimal productivity. To do this effectively, it is best to use a good field service management software to help manage field resources and follow through on equipment maintenance and repair. FSM …

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How to Optimize both Workflow and Asset Management with Field Service Software

The field service industry works a lot like a machine: several moving parts all rely on one another to accomplish a successful outcome. When one of these moving parts fails, it has the potential to shut down the entire system. As such, comprehensive management solutions are essential to maintaining a field service business.  So why …

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6 Steps to Choose the Best Field Service Management Software

Field workers perform different tasks, such as managing installations, repairing, or servicing equipment or software. With the best Field Service Management Software, these tasks can become well-organized. The field service software solution is a key facilitator for a service-based business to provide the best customer service and improve business efficiency. But choosing the most suitable …

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A Guide to Field Service Scheduling & Dispatch Automation

Field service technician scheduling is a constant puzzle—one where the pieces do not always seem to fit together. Efficient scheduling and informative dispatching can make all of the difference in field service businesses. Rather than doing guesswork to arrive at the best possible configurations, scheduling and dispatch automation are available with the latest field service …

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How Software Solutions are Revolutionizing The Postal Industry

E-commerce has changed the postal equipment manufacturing industry indefinitely. With the increasing popularity of online retail, the postal industry will likely grow through automation from innovative technology. So how can postal equipment manufacturers keep up with this demand?  Many postal equipment manufacturers are turning to software solutions to improve field service workflows and customer support. …

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Can Artificial Intelligence (AI) Prevent Costly Business Disruptions?

There is no question that disruptions in any business cause immediate outlay and potentially have a longer-term impact from lost business.  Thankfully, AI solutions have found ways to circumvent or minimize equipment failure-related disruptions by monitoring and analyzing operating conditions to essentially predict them.  Learn more here about improving the service you provide to your …

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Service to Cash Cycle: How to Streamline Processes and Improve Cash Flow

Especially during challenging financial times, it can be easy for bottlenecks to disrupt your field service business’s cash flow. This puts additional stress on you, your business, and your employees. So how can you improve your company’s cash flow? By streamlining internal field service processes with field service software. Take a closer look here at …

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A Guide to Streamlining SLA Management

A service-level agreement (SLA) is the key to understanding and meeting client expectations. But managing multiple different service levels across clients can become challenging. Improving this process can help ease stress within your business while boosting your customer experience. Here is our expert guide to streamlining SLA management. Creating Service-Level Agreements  Naturally, the first step …

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Oil & Gas Software: Why Mobile Field Service Management Matters

The oil and gas industry is constantly changing. One of the most important components of keeping up with these shifts is field service management. Thankfully, field service management software for the oil and gas industry is designed to help you keep the parts moving by connecting your field operators and back office service providers. Oil …

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Bridge Communication Gaps: Link your Customers, Field Service, and Back Office Seamlessly

“The single biggest problem in communication is the illusion that it has taken place.” – George Bernard Shaw. When it comes to running a business, it can seem impossible to get everyone—leadership teams, field service experts, office professionals, and clients—on the same page. Often, this confusion comes from a lack of effective communication.  Communication gaps …

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Maintaining Operations Visibility while Working Remotely

2020 saw many unprecedented situations—one of which being an escalation of remote work. After COVID-19 was declared a pandemic, an estimated 88% of organizations encouraged or mandated working from home. According to a recent Gartner survey, 82% of company executives plan to keep remote work options in place after the pandemic, while larger businesses like …

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How Field Service Software Can Save Your Business Money in 2021

Businesses across the nation are starting 2021 facing the aftermath of a turmoil-filled year. This new year presents new opportunities for recovery and growth. Field service software is a vital tool in helping businesses raise their 2021 trajectory. Here is a closer look at field service software and how it can help your business meet …

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5 Main Challenges of Implementing a Field Service Solution

“Life’s challenges are not supposed to paralyze you; they’re supposed to help you discover who you are.”  – Bernice Johnson Reagon    There is rarely a business that hasn’t faced challenges while executing their business plan or strategy. Inevitably, every developing company faces some kind of challenges, including field service organizations. But to make your business stand out …

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The Key Drivers Behind Field Service Management Software

The field service landscape is changing as fast as the technology that powers it. Imperative measures like first-time fix rates, employee utilization, and windshield time were the primary focus for field service providers in the past, but not anymore. Now, managers legitimately expect the product they use to assist them in meeting far more difficult …

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What is Field Service Management? A Complete Guide

Being in the field service industry, it’s essential to stay up-to-date to manage every aspect of field service and avoid wasting time and effort. Thanks to field service management (FSM) software for offering an all-in-one solution that every service provider needs to succeed. Enter the new world of managing field activities with a cloud-based field …

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How to keep your Field Service Spare Parts Moving Inventory up to Date?

Auditing your Field Service spare parts stock on a regular basis is absolutely important to streamline the supply chain process. It keeps you on top of production planning by tracking the inventory in real time. Tracking inventory, especially the moving one, is a huge task as your fleet of trucks or cars is always moving …

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COVID-19 Impact: Digital Transformation in Oil and Gas Industry

The continuous COVID-19 pandemic has hit each industry hard, yet the one industry which has endured the greatest shot is the Oil and Gas industry. The spread of this virus has constrained many Oil and Gas companies globally to either stop or hinder their physical activities, which has affected production in both upstream and downstream …

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Why more maintenance isn’t the answer?

The effectiveness of having a proper preventive maintenance schedule can never be overlooked. It boosts productivity and basically avoids some major breakdowns. This concept took a big leap when Toyota Motor Maintenance (TMM) introduced its lean manufacturing concept to the world. It was so much effective that Preventive Maintenance became one of the competitive advantages …

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Five Best Conferences to Attend in the Oil Industry

This year there are hundreds of small and large oil conferences all over the world. With the year getting through its second quarter, we’re looking at the best options you have for getting out there and networking in your industry.   Esri Petroleum GIS Conference May 15-16 in Huston, Texas Another Texas-based conference soon will …

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How to Make Sure You are Getting the Most Out of Your Gathered Data

With most businesses, gathering data isn’t a problem. It’s usually the opposite. Companies will often have too much information and not a good enough plan to deal with it. To ensure you are getting the most out of your data you will need a clear answer for what you are looking to get from it, …

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What to do When Your Customer is Digitializing?

In the world of technology, it’s hard to find a company or person that isn’t moving into the digital world. For a small company, this can make things challenging. Sometimes it’s your client that you can have an issue with. Think about this as an example; you have a client that you’ve had for a …

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Five Things Your Client Wants You to Improve With Technology

When a technology company obtains a client, they need to know what made the client seek them out. This will help the technology company with many of the relationship tests they must pass to obtain this new client. It will ensure that they are best able to work with them and that the client is …

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Five Field Service Practices You Need to Retire This Year

Manual Scheduling < Automated Scheduling When you look at how many factors you can take into consideration versus how many a computer can look at, it’s no surprise that a computer can schedule better than a person. Field service scheduling requires decisions about many factors from travel time and routing to the technician’s schedules, and …

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How do You Know if You Would Benefit From a Field Service Solution?

When a new client comes to us, often they will ask, “Do I need a field service solution? How would I know? What would I get from it?” In big oil, change is happening whether we like it or not. There are plenty of benefits that are on a per company basis when an oil …

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How to Simplify Enterprise Integration

When you become interested in putting your company through enterprise integration, you need to have a plan. Starting your search with an idea of what you want at the end will help you find the right person and save both time and money working with them. However, your plan doesn’t have to be elaborate. It …

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Digitization Challenges for Small and Medium Oil Field Service Companies

Digitalization instills confusion in many small and medium-sized oil field service companies. While all of the major players in the industry are singing the digitization song, smaller companies do not know what it means for them. Major businesses are putting a lot of pressure on the small service companies to participate digitally in the supply …

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What is Enterprise Integration

In many businesses, multiple people need to know the same information. In many of these cases, they each use the information for different purposes. For example, when information about how much oil has been sold this month gets released, multiple people can use it. The marketing team can use it to come up with new …

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Problems at Safaniyah, the World’s Largest Oil Field and Lessons We Can Learn

The Safaniyah oil field in Saudi Arabia is the world’s largest producing oil field. Recently, it’s production compacity was reduced after a ship’s anchor cut the main power supply while there. Reuters reports that this was a partial shutdown, citing their source. Markets worry that this might be the start of an oil shortage, and …

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